Frequently Asked Questions (FAQ)

Where are you located?
Scott and Tracy are available in Denver, Colorado, and Tracy is also available in Boulder, Colorado.

Can I manage my client account online?
Yes, you can log in to schedule, reschedule, or cancel appointments, complete your intake and complete/sign paperwork, receive email/test message appointment reminders, and send/receive secure email messages. I do not maintain paper copies of any files or documents.

What forms of payment do you accept?
Payments can be made using cash, check, credit card (VISA, MasterCard, American Express, or Discover), and PayPal.

Do you accept health insurance?
I do not work directly with insurance providers, accept insurance, or file claims for insurance reimbursement (this includes Medicare/Medicaid). However, I am happy to provide you with a super bill for you to submit to your insurance company/healthcare plan (e.g., out of network, flexible/health spending account, etc.) for possible reimbursement.

Can I work with you on a self-pay basis even if I am enrolled in Medicaid?
I am not a Medicaid provider. If you have Medicaid coverage that includes mental health services, unfortunately, I am not able to offer mental health services to you even on a self-pay basis. (Medicaid is a is United States Government health care program for families and individuals with low income and limited resources.)